Zenit Design - Themes
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  • First steps
  • Start Guides
    • Atmos - Demo 1
    • Atmos - Demo 2
    • Atmos - Demo 3
    • Atmos - Demo 4
    • Gravity - Demo 1
    • Gravity - Demo 2
    • Horizon - Demo 1
    • Horizon - Demo 2
    • Sphere - Demo 1
    • Sphere - Demo 2
    • Stratus - Demo 1
    • Stratus - Demo 2
    • Stratus - Demo 3
    • Stratus - Demo 4
  • Tips
    • Dashboard
    • Theme configuration
    • Dictionary
    • Multiple sales channels
  • Configuration sets
  • Support
    • Read errors
    • Find cause
  • 🎨Styling
    • General
      • Basic layout
      • Product images
      • Produkt Layout-Typ
      • Global background
      • Preloader
      • Accent line
      • Scroll animation
    • Typo & Colors
      • Theme colors
      • Status messages
      • Fonts
      • Typography
      • E-Commerce
      • Buttons
    • Logos
    • Header
      • Header
      • Search
      • Top bar
      • Shop navigation
      • Main navigation
      • Flyout navigation
      • Dropdown navigation
    • Footer
      • Footer
      • Content
      • Columns
      • Columns styling
      • Footer bottom
    • Components
      • Sidebar
      • Sidebar navigation
      • Forms
      • Image & gallery slider
      • Produkt slider
      • Category Listing Slider
      • Pagination
      • Breadcrumbs
      • Cookie banner
      • Offcanvas
      • Backdrop
      • Scroll-Up button
    • Category
      • Category header
      • Hero section
      • Filter
      • Listing actions
      • Product boxes
      • Quickview
    • Product
      • Detail
      • Gallery
      • Description
      • Description navigation
      • Description content
    • Checkout
      • Cart
      • Checkout
  • ⚙️SETTINGS
    • Basic settings
    • Custom field assignment
      • Custom fields for product page details
      • Custom fields for product datasheets
    • Social media icons
    • Marketing text slider
    • Custom tab details page
    • Custom footer columns
    • Custom code
  • 📂Contents
    • Shopping experiences
      • Sections
      • Blocks
        • Elements
          • Image text slider
          • Search banner
          • Text banner
          • Teaser
          • Features
          • Breadcrumbs
          • Code
          • Divider
          • Category-navigation
          • Footer navigation
          • Placeholder
        • Commerce
          • Image gallery and buy box with product name & manufacturer logo
          • Image gallery and buy box with product name & manufacturer logo & description
          • Image gallery and buy box with description
          • Image gallery with description and buy box with product name & manufacturer logo
        • Category
          • Category listing
        • Columns
        • Layouts
      • Block inner spacings
      • Block outer spacings
      • Animations
      • CSS Variables
    • Category
      • Hero section
      • Category header
      • CSS classes
      • Category badges
      • Category Icons
      • Products per row
    • Product page
      • Layouts
      • Default layout
      • Gallery mode
      • Custom tabs
      • Videos tab
      • Datasheets
    • Product images
      • Image sizes
      • Aspect ratio
      • File format
      • Product image background
    • Layout type
    • Responsive tables
    • Multilingualism
  • 🎓Tutorials
    • Demodata import
    • Demo theme configuration import
    • Duplicate Child-Theme
    • Customizations
    • Configuration export/import
    • Custom Fields export/import
    • Embed fonts locally
    • Embed fonts locally with child-theme
  • 🛠️Update Guides
    • Child theme update
    • Shopware 6.6.9.0
    • Shopware 6.6.0.0
    • Shopware 6.5.0.0
    • Theme 3.5.3
    • Theme 2.11.0
  • ❓FAQ
    • Overview
    • Accessibility
      • Typography
      • Colors
      • Images
      • Video
      • Accessibility checker and resources
    • General
      • Copyright notice
      • Wishlist
    • Product layout
    • Licenses
      • Trial version vs full version
      • Changing the licence domain
    • Derivations
      • Child theme
      • Theme duplicate
      • Child theme vs theme duplicate
    • Updates
      • Theme is displayed as incompatible
      • Update is not displayed
    • Known issues
      • Could not assign child-theme
      • Text modules show technical name
      • Theme save error
      • SVG logo is not displayed
      • Search / Input mobile zoom
      • Text is not visible / readable
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  • Read error message
  • Report error message to support

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  1. Support

Read errors

In production mode, only general error messages are output for security reasons. For debugging, the error messages must first be made readable.

Last updated 9 months ago

Was this helpful?

When Shopware is running in production mode, in most cases only general messages are issued, based on which it is not necessarily possible to identify the cause of an error. These messages often look like this:

A complete debugging guide can be found here:

Read error message

To be able to read out and debug the actual error message, the developer mode should be enabled. This is quite simple and should be done quickly before creating a support ticket - it will save your time in the end.

In the general configuration file of Shopware you can enable the developer mode. The file ".env" (from SW 6.6 ".env.local") can be found in the root directory of your Shopware installation on the server.

Please note that files whose filenames start with a "." are hidden by default and it may therefore be necessary to show them via a program setting depending on the directory call.

In the .env / .env.local file there is a variable APP_ENV . Change the value of this line from

APP_ENV=prod

in

APP_ENV=dev

Save this file again and empty the cache of the store in the administration.

The messages in developer mode are much more detailed. Instead of the "Oops! An Error Occured" error message, you will see a meaningful message about the error. After reading and copying the message you can deactivate the developer mode again.

Report error message to support

If you do not know what to do with the error message, you can send it directly (as a screenshot) when opening a support ticket. Often you can tell from the information in the error message which extension is the cause of the problem. This saves you time and you can contact the right manufacturer directly.

https://docs.shopware.com/en/en/shopware-6-en/tutorials-and-faq/debugging
Example of an error message without meaning