Find cause

Root cause analysis is the most important thing when correcting a bug.

You effectively save your time if you make sure before creating a ticket whether the problem is caused by the theme or another extension.

Identify theme as the cause of an error

Researching the cause is the first step in fixing the error. Often it is not clear whether a theme, a extension or the Shopware core itself is triggering an error. The following guide is therefore often queried in the first step of the support response. If you have already checked this before creating a ticket, we can already address your concern more specifically in the first response.

You can therefore easily identify or exclude the theme as the cause of a problem. Proceed as follows:

• Select the sales channel in which the theme is assigned

• Select the default theme in the "Theme" tab via the "Change Theme" button

• Click on "Save"

• Check the affected function in the storefront with the default theme

  • If a misrepresentation or malfunction is caused by a theme, the problem should disappear when the system's default theme is activated.

  • If the misrepresentation or malfunction is still present, the cause may be elsewhere.

• After testing, activate the original theme for the sales channel again

If the theme was successfully identified as the cause, create a ticket via your Shopware account.